How people interact with brands continues to evolve. User experience and personalization will remain a constant and will be a driving force in this year’s marketing trends. We’ve outlined the top marketing trends we predict will be at the helm of marketing strategy for 2018.
1. Leveraging Data and In-depth Understanding of Targeting Audiences
It will become increasingly harder to stand out and reach your target audience if you aren’t utilizing your consumer data. Technology and the growth of marketing tools make it easier to connect with your target audience in ways that were impossible or very expensive before. Today, there are many marketing automation and CRM solutions that allow for marketers to use their customer data and connect with audiences in large-scale, strategic, and affordable ways. Leveraging and implementing the use of data should be the foundation of any good marketing strategy. Your consumer data will allow you to engage with consumers where and when they want on a personal level.
2. Native Advertising
Digital ads have been the norm for a while now. In 2018, however, there will be more of a shift in paid media where the ad experience follows the form and function of the user experience in which it is placed. This makes sense as there has been increased emphasis on the overall user experience. A better, seamless experience will increase the response rate of your ads and will improve your ROI.
3. Content Marketing
By now organizations have realized that personalized and individual communications are the constant theme that is driving a lot of the trends for this year (and, really, for the past few years). Consumers continue to favor individual, personalized experiences that are tailored to them, their interests and their immediate need. Your content should be well thought out and provide relevant information. Your content marketing should be focused on creating and distributing well thought out, relevant information that is valuable to your audience. Focus more on the quality of your content versus the quantity – make sure you are providing a value. This will help drive interaction with your brand and lead to conversions or desired action along with retention of your target audience. Incorporating a blog is a good platform for content marketing, read more about incorporating a blog in your website.
4. Consumer Journey or Lifecycle
Emphasis on the consumer journey and how consumers interact with your brand throughout the decision, action and other various stages of their lifecycle. Implementing a strategy that prioritizes and integrates the full range of marketing communications channels and experiences should be on your to-do list for this year if it isn’t already. Personalized messages, retargeting and other techniques can be employed to support your consumers (and potential consumers) along their path to convert.
5. Incorporating Video
Ads on YouTube, short videos on social media, and other video components continue to increase in popularity. Standing out and capturing your audience attention is becoming increasingly challenging for marketers and brands. How can you stand out on social and digital channels? Create compelling visual aspects – especially in video form. The visual aspect of your message, and using video will help you engage your audience and capture their attention.
6. Transparency and Trust
Give consumers a behind-the-scenes look at your business and your practices. Humanize your brand – you’re more than a logo, product, or service. Credit Unions and Community Banks are in a unique position. When we speak with Credit Unions and develop campaigns or strategies, we ask “what sets you apart from everyone else?” Often products and services aren’t much different from the competition, with only slight variances in price or features. So what will make a consumer choose your brand over another? Trust. Credit Unions’ brand is trust – members trust your organization, the branch manager, the financial representative that has helped them navigating buying a home or car. Trust and transparency will become more important to consumers’ decisions.
7. Location-based technology
You should be taking advantage of location-based technology providing experiences, messaging, and information. Geo-targeting can help you take advantage of your brick and mortar locations or other key service areas. Exploring the possibilities of targeting your audience based on location, both in real-time and historical, will allow for you to provide content that is more relevant to their lives.
All in all, consumers are flooded with information every day. They look for and will stay loyal to brands that provide them with personalize and relevant information that is convenient for them. The more effortless an interaction the better. Who doesn’t love it when things are easy and convenient?