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Mobile Search and Why Credit Unions Need to Care

Mobile Search & why credit unions need to care

With a total number of estimated smart phone users in the US topping 224.3 million in 2017, there’s no doubt that we’re all doing more and more daily business on our phones. A recent Consumer insight report from Hitwise estimates 73% of potential homebuyers reach for their phone when looking for mortgage information, 65% check best interest rates, and 58% search for car loans. And while we know people have been moving to remote and mobile banking for years now, now they are searching and comparing options for big financial decisions on the small screen as well.

Just imagine what’s going to happen this weekend.  People are going to be out in your community, looking at new homes. They might see something they like, but are concerned about what their mortgage payment might be, so they start shopping for rates online, while they are in the driveway of their potential new home.  Just down the street, another young couple is looking to buy a new car, because they are expecting their first child. While the dealer has financing options, they want to know what they can get- and if they can get a better deal without going through the dealer. They may be checking out loan rates while they are on a test drive- not waiting until Monday morning to call your office.

This means Credit Unions not only have to be concerned about where they show up in search results, but also have to worry about how websites perform on mobile devices. Google estimates that 1 in 5 searches in now location related and over 53% of people will abandon a website choice if it takes longer than 3 seconds to load. It means you not only have to make sure you have done everything you need to to show up on a search, but then your website pages also have to load quickly and deliver the answers consumers are asking, at the moment they need the answer to the question most.

Google has a project called AMP- Accelerated Mobile Pages. While a lot of the work that needs to be done to make a web page fast-loading is technical and best led to your web developer, you need to make sure you are pushing them to make key pages on your website easy to load and easy to navigate.  Likewise, AMP-powered advertising on other websites also increases conversion rates, so you also want to make sure your pay per click campaigns are likewise AMP’d up, so to speak. Google has a variety of case studies showing how beneficial AMP pages can be for businesses across the board, increasing mobile transactions, click through rates and revenue.

Your credit union might not have extended hours, or long hours on a Saturday. Few banks do, either. However, by having AMP pages for your website that show up quickly on mobile and provide consumers with the information they need, faster and more efficiently than your competitors, will not only increase your traffic, but it will lead to better search position and conversions as well.

If you’re concerned about how your website performs on mobile, and want to AMP up your marketing, give us a call or email us ( here at Epic Marketing- we’ll bring you up to speed in no time!

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Why Personalization Should Be Added to Your Marketing Strategy

Personalization Marketing

Personalization Marketing is like walking into your favorite restaurant, sitting at your favorite table with your favorite drink waiting for you, while the cook makes a special dish just for you. We love personalization and often crave it. This is why integrating personalization in your marketing strategy just makes sense.

In today’s noisy and crowded air ways, it’s easy to see why we (consumers) love personalization, and now are increasingly beginning to expect it from our favorite brands. Receiving a personalized and tailored message just for you seems less like advertising. And because it doesn’t seem like advertising, instead it’s content about what someone is looking for or what they’re interested in, your audience is more inclined to engage with you. According to a Hubspot study, personalization generates more responses and conversion which translates to a better return on investment. And better return on investment in our marketing is always welcomed.

However, personalization involves more than placing someone’s name on content that you are sending out. Personalization should be incorporated into every aspect of the content and message, keeping relevance at the forefront. Irrelevant messaging and advertising just seems like junk or noise to your audience (your members and potential members). The message, product offering, and overall content should be relevant and tailored to the person.

Credit Unions can really take advantage of personalization utilizing their data, including member relationship information, consumer behavior, and engagement. Also, incorporating personalization in the marketing for your Credit Union will be an extension of the personalized service Credit Unions are known for providing their members. Developing a strategy that cultivates your information into providing the right message, at the right time, to the right person will help drive better results when it comes to your marketing overall.  

Personalization can help your credit union with engagement, acquisition, retention goals, member service and more.


Need assistance or have more questions about incorporating personalization in your marketing? Shoot us an email (,  we’d be happy to chat more.

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Top 10 Marketing Planning Mistakes

marketing planning mistakes


Organizations have more marketing choices than ever before, making it easier to maximize your marketing budget. However, even the most seasoned professionals sometimes fall prey to mistakes that are easily avoidable. The list below details 10 common pitfalls to avoid when planning your marketing initiatives for the year ahead.

1. Failing to continually monitor your marketing programs. The phrase “you can only manage what you measure” is true. Online marketing offers you the ability to measure your marketing programs. This allows you to know what components of your marketing program are working, and what you should consider refining.

2. Staying on the same path. Sometimes the only constant is change. Objectives shift to align with business goals, new marketing channels enter the mix, and prospects begin using different resources to obtain relevant business information. Therefore, unless you’ve proven your current program is optimized for today’s marketing environment, your plan needs to evolve accordingly.

3. Forgetting to “fish where the fish are.” Virtually all professionals now use the Internet throughout their work processes. Are you reaching this target audience where they can be found looking for products and services like yours?

4. Ignoring frequency. “Fishing where the fish are” is only one component of a successful marketing campaign. Equally as important is how often you are reaching your target audience. Are you pushing your message out to the market on a regular basis, or are your efforts sporadic at best? Are you attracting professionals while they are looking and where they are looking for the products and services you have to offer?

5. Working “in a bubble.” Are the results you are seeing from your marketing campaign in line with what your sales team is looking for? It’s vital for marketing and sales to work together to ensure that your campaigns are delivering measurable results.

6. Focusing on quantity versus quality. Leads that provide intelligence to begin a relationship and gain a customer are more valuable than piles of nameless, faceless clicks. Be sure to capture relevant information.

7. Neglecting to maximize your media partner relationships. While accountability is a necessary component of any marketing program, you shouldn’t be expected to shoulder the burden on your own. Look to your advertising media channels for detailed reports delivered in a timely manner.

8. Overlooking timing. Are your marketing initiatives in sync with company-wide events such as product or service launches or trade show appearances? Neglecting to keep timing in mind can result in missed opportunities.

9. Abandoning branding and exposure. An increased emphasis on leads has resulted in some businesses shifting their focus away from branding and exposure. However, continuous exposure to your target audience will ultimately result in qualified sales and marketing opportunities. Are your media channels keeping you in front of your desired audience?

10. Moving into the year ahead without a plan. Still haven’t developed a road map for the future? It’s a good idea to set aside time to brainstorm your goals and objectives, and plan your tactics for the year ahead, including marketing channels that align with your plans.


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Happy Holidays from Epic Marketing


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Are you sizing up business prospects or building relationships?

What’s the best way to follow up with prospects without overwhelming them with email?

Read the full article at:

Out of the 13 ways to follow up with business prospects listed in the above article, several of them employ nudging tactics. They encourage you, to nudge … and potentially become a nudge yourself.

Nudge: To push (someone) gently with your elbow in order to get that person’s attention. To prod lightly: urge into action

How often do you like to be overtly nudged, when someone’s main goal is trying to sell you something?

People not quite ready yet to see things your way quite may not be very receptive to nudging. You risk alienation. When you nudge someone, you want them to be receptive and their response to be positive.

One of the ways to increase receptiveness to your nudges is to nudge far less often and reframe your business prospects altogether. Think of them as people and interact and engage with them in a way that builds relationships.

For example: Grabbing a coffee and drink is a good tactic to build relationships, but don’t blow it by never switching out of selling mode.

Open the conversation with a question such as, “So, are you working on any exciting projects right now?” or “How are you making out on your end?”

By inviting the person to talk about themselves, you’re likely to earn trust, convey that you’re a good listener and lay the foundation for building a long-term relationship.

After all, that person may change jobs several times in the next few years. Wouldn’t it be great to follow them along as they progress through that career?

Perhaps the most generous effort you can make is to be selfless. Don’t make it all about you. (HINT: It’s not all about you.) Ask the person if there’s anything you can do to support their efforts.

Even if it’s just a vote of confidence or moral support, you’re reinforcing a relationship that can and will last a lot longer than a business prospect that you immediately dump once you’ve determine they’re not ready to buy right now.

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Making the case for social media and mobile marketing

In 2015, it’s hard to believe there are objections or those in the workplace that would question the need for social media and mobile marketing.

But we know this about humans: They don’t like change very much.

And in organizations, group think, personal resistance and lack of support from upper management are just a few of the many obstacles that need to be overcome to win support for a social/mobile marketing strategy.

One of the most compelling and succinct ways we’ve found to make the case for social media and mobile marketing is focus less on the nitty gritty.

If you’re trying to explain how Instagram works or explain just exactly why people use Twitter, you’re likely to fail or invite criticism. Quickly.

Focusing on the big picture is a much better strategy. The opportunities waiting for businesses who have yet to truly invest in social, mobile and digital marketing are enormous.

Try framing your next meeting about social media and mobile marketing with senior leadership by showing them this video by Erik Qualman.

You’re almost certain to get their attention and lay the groundwork on the importance of investing time and resources in these ever-evolving mediums.

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Open your next conversation with a compliment

For success, and especially to obtain employment, one’s knowledge and skills are less useful and less important than one’s network of personal contacts. – Wiktionary

In other words, It’s not what you know, but who you know.

Because we know this proverb to be true, you should always be building and maintaining relationships. Of all types. Whether it’s for work, a side project or just going about your personal life.

One of the best ways to ease into a conversation is to open with a compliment. Or a question. Or both.

You: “What have you been working on lately?”

[Person replies.]

You: “Well, I have to say, it sounds like you did a great job on that.”

You’ve just set the right tone for a pleasant conversation.

Often times people can have their guard up or are naturally apprehensive, especially if they don’t know you that well.

Help put them at ease by paying a compliment. It’s probably one of the nicest things someone will do for them all day.

Don’t you want to be that person who makes someone’s day?

When you pay someone a compliment, it can often lead to reciprocal feedback. While that always feels good, that shouldn’t be your primary purpose in paying a compliment.

Compliments should come from the heart and be genuine. More often than not, it will lead to a fruitful conversation that both parties will remember.

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Henry Rollins on Coming from a Creative Place of YES

Henry Rollins Creative Quote

Henry Rollins, creative genius…

is a writer, performer, TV host, storyteller and radio DJ. He is also a source of inspiration for creative people all over the world.

Henry Rollins’ success is a reminder that most opportunities are self-created. He’ll be the first to tell you that.

Henry Rollins comes from a place of yes. So does Epic Marketing. Will you do the same?



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Disruptive Technologies: A Business Threat or Opportunity?

Time Magazine cover with Shawn Fanning of Napster“April 13th, 2000. The day the music industry and the internet became best frenemies forever.

That’s the day Metallica v. Napster, Inc. was filed in the United States District Court for the Northern District of California — a case that would come to national prominence, pave the way for Steve Jobs and Apple to create the iTunes and iPod juggernaut, and ultimately lock the tech and media industries in a battle that rages on to this day.”


The music business is just one of the many industries who have seen their whole model threatened and upended by Internet and digital.

The cause? Disruptive technology. Specifically The Internet and digital media.

There are three ways for businesses to respond to disruptive technologies such as the web and social web.

The first is to embrace and lead with them.

Let’s build something really cool with this. Let’s radically change the way we build and deliver things to customers. The old way of doing things isn’t going to be here forever.

The second is to ignore and see what happens.

Let’s keep doing things the way we’re doing them. If wait this out, maybe it will pass. What me, worry?

The third is to reject.

This isn’t an opportunity, this is a threat. The threat must be contained. Let’s continue to self-validate our existence.

The ideal place to be is leading and leveraging disruptive technology to create new solutions and efficiencies.

When your head is in the sand, you can’t see what’s happening around you or how your competitor is planning to outpace you.

Rejecting disruptive technologies outright is tantamount to denying reality. Things can and will change whether you like it or not.

Don’t create margins or opportunities for the competition to surpass you because you’re ignoring or rejecting disruptive technologies. Embrace them.

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5 Hacks To Write the Headlines Your Readers Want

Great headlines grab attention, and clicks. This 5-step process can give you the text you need to get the readers you want.

One of our favorite strategies to create headlines that resonate is this:

Cut to the chase and accurately and succinctly describe what your content is about.

Misleading your readers with deceptive headlines or a promise that you can’t deliver on only creates frustration and potential mistrust.

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