Epic Marketing Consultants Corporation

8 Marketing Trends for 2018

marketing trends

How people interact with brands continues to evolve. User experience and personalization will remain a constant and will be a driving force in this year’s marketing trends. We’ve outlined the top marketing trends we predict will be at the helm of marketing strategy for 2018.

1. Leveraging Data and In-depth Understanding of Targeting Audiences

It will become increasingly harder to stand out and reach your target audience if you aren’t utilizing your consumer data. Technology and the growth of marketing tools make it easier to connect with your target audience in ways that were impossible or very expensive before. Today, there are many marketing automation and CRM solutions that allow for marketers to use their customer data and connect with audiences in large-scale, strategic, and affordable ways. Leveraging and implementing the use of data should be the foundation of any good marketing strategy. Your consumer data will allow you to engage with consumers where and when they want on a personal level.

2. Native Advertising

Digital ads have been the norm for a while now. In 2018, however, there will be more of a shift in paid media where the ad experience follows the form and function of the user experience in which it is placed. This makes sense as there has been increased emphasis on the overall user experience. A better, seamless experience will increase the response rate of your ads and will improve your ROI.

3. Content Marketing

By now organizations have realized that personalized and individual communications are the constant theme that is driving a lot of the trends for this year (and, really, for the past few years). Consumers continue to favor individual, personalized experiences that are tailored to them, their interests and their immediate need. Your content should be well thought out and provide relevant information. Your content marketing should be focused on creating and distributing well thought out, relevant information that is valuable to your audience. Focus more on the quality of your content versus the quantity – make sure you are providing a value. This will help drive interaction with your brand and lead to conversions or desired action along with retention of your target audience. Incorporating a blog is a good platform for content marketing, read more about incorporating a blog in your website.

4. Consumer Journey or Lifecycle

Emphasis on the consumer journey and how consumers interact with your brand throughout the decision, action and other various stages of their lifecycle. Implementing a strategy that prioritizes and integrates the full range of marketing communications channels and experiences should be on your to-do list for this year if it isn’t already. Personalized messages, retargeting and other techniques can be employed to support your consumers (and potential consumers) along their path to convert.

5. Incorporating Video

Ads on YouTube, short videos on social media, and other video components continue to increase in popularity. Standing out and capturing your audience attention is becoming increasingly challenging for marketers and brands. How can you stand out on social and digital channels? Create compelling visual aspects – especially in video form. The visual aspect of your message, and using video will help you engage your audience and capture their attention.

6. Transparency and Trust

Give consumers a behind-the-scenes look at your business and your practices. Humanize your brand – you’re more than a logo, product, or service. Credit Unions and Community Banks are in a unique position. When we speak with Credit Unions and develop campaigns or strategies, we ask “what sets you apart from everyone else?” Often products and services aren’t much different from the competition, with only slight variances in price or features. So what will make a consumer choose your brand over another? Trust. Credit Unions’ brand is trust – members trust your organization, the branch manager, the financial representative that has helped them navigating buying a home or car. Trust and transparency will become more important to consumers’ decisions.

7. Location-based technology

You should be taking advantage of location-based technology providing experiences, messaging, and information. Geo-targeting can help you take advantage of your brick and mortar locations or other key service areas. Exploring the possibilities of targeting your audience based on location, both in real-time and historical, will allow for you to provide content that is more relevant to their lives.

8. Convenience

All in all, consumers are flooded with information every day. They look for and will stay loyal to brands that provide them with personalize and relevant information that is convenient for them. The more effortless an interaction the better. Who doesn’t love it when things are easy and convenient?

January 27, 2018 by Nancy Dibert

Facebook Algorithm Update: What Your Business Needs to Know

Well, Facebook has done it again on us: time for another Facebook algorithm update. Whenever Facebook posts an algorithm update, the social networking giant changes the types of content people see in their News Feed: some types of content get higher priority, while others are pushed deeper into our News Feeds.

So, what is Facebook’s newest mission to tweak its News Feed?

Facebook is going to prioritize the following 3 types of content:

Posts that spark conversations and meaningful interactions between people
Posts that you might want to share and react to
Posts from friends and family

Perhaps the most alarming News Feed change for brands and businesses is part 3 of the update: making posts from friends and family a higher priority than posts from brands and businesses. But hasn’t this always been Facebook’s mission? To serve only the most relevant, shareworthy, and meaningful content to its users? Simply put, yes. Facebook has spent years making sure you see only the posts you want to see in your News Feed.

It isn’t all bad news for brands and businesses. Parts 1 and 2 of the update largely speak to what businesses have already been doing on Facebook up to this point. Create content that people are compelled to like, comment, share, and react to or as Facebook says it themselves, “Page posts that generate conversation between people will show higher in News Feed.” You want to show up in the newsfeed alongside wedding and baby photos, create content that is buzzworthy and that gets people reacting. Facebook recommends the following types of content to keep your audience engaged:

Facebook Live (which may average 6x as many interactions as regular video)
Videos that explicitly prompt discussion
Posts in Facebook Groups
Posts especially relevant to local fans
News that starts conversations regarding important, timely issues

To recap: Facebook has changed its algorithm (again). What’s changing: more updates in your News Feed from friends and family. What’s not changing: share engaging content to reach the most of your audience. See, not so scary after all!

Need help getting your Facebook Business Page to reach the right audience? Send us an email at connect@epicmc2.com and we can help you right away!

January 23, 2018 by D

Is a Blog Right for Your Credit Union Website?

Is a blog right for your credit union website? The simple answer is yes. A blog is one of the most powerful marketing and branding tools you have at your disposal. A blog for your credit union website accomplishes several major things:

A blog adds fresh content to your website for search engines to “crawl” i.e. gives you the opportunity to rank for keywords your customers may be searching for
A blog can rank high enough in search engine results to lead people to the rest of your website
Evergreen content (that which stays relevant over time) can direct visitors to your site month after month
Blog content is super-shareable on social media
Blog content answers your visitors most pertinent questions and positions you as a thoughtleader in the field

More website visitors, better site authority, content ready for social media, and helping your members find useful information: what’s not to love about a blog? But you may be asking yourself, “what types of things could I write about on my blog to help drive visitors to my credit union website?” We’ve done the legwork for you and identified a couple topics to help get you started:

Is it Time to Refinance Your Mortgage?
10 Tried & True Tips for an Easier Retirement
Online Banking: What Is It?
The Best Thing You Can Do for Your Finances This Year
How to Get Started Consolidating Debt

….And the list goes on and on. The best blogs will be focused around the keywords your existing and potential members are searching for online now. Start with your customers’ pain points and make lists that are easily digestible and actionable. Providing real value will keep your customers coming back for more and more.

Need help on getting started on a blog for your credit union website? Send us an email at connect@epicmc2.com today!

January 11, 2018 by D

Voice Search: What It Means For Your Business

“Hey Siri, Alexa, Google why is voice search important for my business?” It isn’t too hard to believe anymore that this is an actual question we could ask our phones or our Internet of Things home devices. That’s because voice search is taking over an increasingly large online search real estate. In 2016, 20 percent of online searches were conducted through voice search. By 2020, that number is expected to increase to 50 percent! So, what does it mean for your business?

First, since voice search is easier to perform than typing a search, searches tend to bring up more long-tailed content. For example, you might ask your phone assistant, “Siri, what’s the closest credit union near me?” Siri will then pull up a map link, with phone number, address, and direction. If you ask Siri “what’s the best credit union in town?” she’ll pull up a list of credit unions sorted based on distance, number of positive reviews, and optimized content.

Take note of the above. The list your phone or home assistant pulls up is determined by factors like if you’ve claimed your online business listing, if people have left reviews of your business on sites like Yelp, if you business listing has a description, photos, and videos. A search engine is a search engine whether powered by text or voice and wants to serve you the very best results for every instance you type/ask.

What else is changing with the advent of voice search? Keyword searching. Voice search shifts the context for typing in phrases to asking full sentences in natural language i.e. like you were asking another persona a question. The use of search queries starting with “who,” “what,” “where,” and “how” has increased by 61 percent. Adjust your keyword strategy accordingly so your business’ content appears as a good match: transitioning from keywords and meta descriptions to full sentences and conversational copy. The goal is to be as helpful as possible.

How else can you take advantage of voice search for your business?

Add a Q&A section to your website to collect and answer common questions
Use voice search to search the questions you come up with and determine how the current answers are written
Create content that answers those questions in simple clear sentences
Consider local voice search

Your customers are increasingly using mobile devices to access your business’ information and now more than ever voice and home assistants. Follow the above simple steps to ensure your brand is everywhere your customers want to find you.

January 2, 2018 by D

2018 Credit Union Marketing Strategies: Introducing the Xennial

As 2017 comes to a close, it’s time to reevaluate what’s worked and what could use some fine-tuning in the New Year. Financial marketing in 2017 focused heavily on capturing the ever-demanding attention of the mobile-first user, especially Millennials. While Millennials will still need a technology-centric strategy moving forward, there’s another nearby generation who are prime for marketing towards in 2018.

The Xennial generation is the micro-generation between Gen X and the Millennials, members born between 1977 & 1983. The Xennial is perhaps the last generation to grow up without technology at the core of everyday life, but on the flipside the first generation to embrace it wholeheartedly in adulthood. The Xennial is ready to adopt mobile banking, but will pick up the phone to make a call, or gasp! even stop by a physical branch. They seek a type of personalized member services akin to Gen Xers but are also comfortable with the technology Millennials demand.

Xennials occupy that credit union member sweet spot where they are looking to increase their 401(k) contributions, are maintaining retirement accounts, refinancing mortgages, paying college tuition, planning for children’s weddings, and more. This is the prime time to market to this generation. We’ve identified several credit union marketing strategies to capture Xennials’ attention:

Offer savings programs that allow Xennials to build their rainy-day or vacation fund
Offer multiple investment plans for retirement goals like 401(k)s and IRAs
Offer lending solutions that allow them to purchase big-ticket items like a boat or second home that their increasing salaries allow
Create online videos for easily digestible content, but be sure to have someone at the branch they can call and consult
Ensure to have e-Signatures as an option for closing loans and accounts

As you put together your 2018 marketing budget, consider focusing on this age group with their key interests in mind: remembering they grew up with and without technology. Facebook ads, Google AdWords, email campaigns, Twitter, and Instagram are all platforms they are fluent in, whereas Snapchat may not be the ideal platform to target their attention. Therefore, print advertisements and traditional mail are more than just accepted, they’re encouraged. The Xennial is a bridge generation that spans both the analog and digital era and need to be marketed to accordingly.

Don’t make the mistake of lumping the Xennial in with Gen X or the Millennials. 2018 is the perfect time for your credit union to pay attention to this niche generation and make the most of your marketing efforts.

December 26, 2017 by D

Local SEO – What You Need to Know

So at this point you know that SEO stands for Search Engine Optimization. SEO represents the tactics you can apply to your website to make it rank higher on search engines like Google, Yahoo, & Bing. There are many factors that come into play for SEO:

Having website pages with content that is written with your keywords in mind
How long a visitor spends on your website
How many pages a visitor looks at while on your site
Whether or not your website is optimized for mobile
And many, many more factors

That said, one of the newest ranking features for your website/business to come into play is local SEO. Local SEO helps businesses promote their products and services to local customers at the exact time they’re looking for them. Sounds a little abstract, huh? Let’s put it into layman’s terms.

You are sitting on your laptop or smartphone and decide you want to meet your friend for coffee but you’re not sure where you want to go. You type into a search engine “coffee shop near me” or “best coffee near me.” Here’s our result:

Wawa is a kind of grab and go for coffee and you and your friend always go to Starbucks, so you decide to go to Manhattan Bagel. Sounds great!

So how did these listings appear in our search results? First, you have to have location services enabled. Secondly, these businesses have claimed their profile on websites like Google My Business, Yelp, and Facebook. Just claiming your local profiles isn’t enough, however; you want to make sure that you include photos, videos, a full description, etc. Think about each of these local profiles acting like a mini-website for you. Otherwise, it’s like buying a house, but not putting any furniture in it!

Think about how powerful this is for your mobile users who are making their decisions on the fly. If you don’t have a presence on these sites, your visitors can’t find you! You have to hope that they stumble onto your website, which is great if you already have SEO prowess, but not so great if you’re in a crowded industry.

Another point to keep in mind when it comes to local SEO is how voice search like Siri & Alexa are affecting your search results. For instance, we asked Siri, “Where can I get a cup of coffee near me?”

Wawa came up first again, but this time Starbucks and Manhattan Bagel had been replaced by Dunkin’ Donuts and New Horizons Coffee and Tea. So, what gives? Granted we changed the search query slightly from “best coffee near me” to “where can I get a cup of coffee near me?” but these businesses are ranking for these down-to-the-second local searches. It’s powerful marketing!

To recap: make sure you’ve claimed and optimized your business listing on local search sites like Google My Business, Yelp, and Facebook. Have your content be voice search friendly with the ability to answer full sentences. Your customers are waiting to find you on local, what are you waiting for?

December 19, 2017 by D

Make Your Credit Union Website More ADA Compliant

Recently, there have been several lawsuits filed against credit unions for their websites not being accessible enough to people with disabilities. The Department of Justice has taken notice and will likely issue accessibility standards regarding websites in the not too distant future. In order to make your website ADA compliant and more accessible to members with hearing, vision, reading, and other disabilities there are many actionable steps you can take now. We’ve outlined some of those steps…

User-friendly Page Titles: Making a website that is user-friendly to all visitors starts with the page titles themselves. Page titles should clearly and concisely describe page content.

Images: Next, images on your website need to have alternative text. For instance, an image of a stop sign is read by a screen reader as “image,” not as “stop.”

Headings: Headings should be included on all pages in a logical order denoted clearly within the page content.

Text Size: Text size of 18px or larger is recommended for general content – larger text makes it easier for visitors to read. As the pages are enlarged for viewer preference, the resizing/adjustment of the text needs to be adequate.

Color and Contrast: Throughout the website, color should be easily recognizable, high contrast colors should be utilized.

Video and Audio: Another area which should be optimized for accessibility is video and audio. Videos should not automatically play and captions should be incorporated.

Responsive Design: Whether responsively designed or a dedicated mobile site – a website must be usable and user-friendly on any device. The focus is to ensure any user can access the same information anywhere they encounter your website.Many credit unions have separate mobile sites. Your mobile site will need to be reviewed for mobile member experiences as well. For example resizing of text and color contrast – just like your full website.

Keyboard Navigation: Visitors should be able to access content solely through their keyboard therefore keyboard navigation should be incorporated throughout the website.

Almost all elements of your website will need to be inspected for ADA compliance: page titles, headings, color, audio & video elements, forms, and site responsiveness. Ensuring your site is ADA compliant allows you to better serve your members. For more information on ADA compliance email us at connect@epicmc2.com.

November 20, 2017 by Nancy Dibert

Mobile Search and Why Credit Unions Need to Care

With a total number of estimated smart phone users in the US topping 224.3 million in 2017, there’s no doubt that we’re all doing more and more daily business on our phones. A recent Consumer insight report from Hitwise estimates 73% of potential homebuyers reach for their phone when looking for mortgage information, 65% check best interest rates, and 58% search for car loans. And while we know people have been moving to remote and mobile banking for years now, now they are searching and comparing options for big financial decisions on the small screen as well.

Just imagine what’s going to happen this weekend. People are going to be out in your community, looking at new homes. They might see something they like, but are concerned about what their mortgage payment might be, so they start shopping for rates online, while they are in the driveway of their potential new home. Just down the street, another young couple is looking to buy a new car, because they are expecting their first child. While the dealer has financing options, they want to know what they can get- and if they can get a better deal without going through the dealer. They may be checking out loan rates while they are on a test drive- not waiting until Monday morning to call your office.

This means Credit Unions not only have to be concerned about where they show up in search results, but also have to worry about how websites perform on mobile devices. Google estimates that 1 in 5 searches in now location related and over 53% of people will abandon a website choice if it takes longer than 3 seconds to load. It means you not only have to make sure you have done everything you need to to show up on a search, but then your website pages also have to load quickly and deliver the answers consumers are asking, at the moment they need the answer to the question most.

Google has a project called AMP- Accelerated Mobile Pages. While a lot of the work that needs to be done to make a web page fast-loading is technical and best led to your web developer, you need to make sure you are pushing them to make key pages on your website easy to load and easy to navigate. Likewise, AMP-powered advertising on other websites also increases conversion rates, so you also want to make sure your pay per click campaigns are likewise AMP’d up, so to speak. Google has a variety of case studies showing how beneficial AMP pages can be for businesses across the board, increasing mobile transactions, click through rates and revenue.

Your credit union might not have extended hours, or long hours on a Saturday. Few banks do, either. However, by having AMP pages for your website that show up quickly on mobile and provide consumers with the information they need, faster and more efficiently than your competitors, will not only increase your traffic, but it will lead to better search position and conversions as well.

If you’re concerned about how your website performs on mobile, and want to AMP up your marketing, give us a call or email us (connect@epicmc2.com) here at Epic Marketing- we’ll bring you up to speed in no time!

November 8, 2017 by Nancy Dibert

Why Personalization Should Be Added to Your Marketing Strategy

Personalization Marketing is like walking into your favorite restaurant, sitting at your favorite table with your favorite drink waiting for you, while the cook makes a special dish just for you. We love personalization and often crave it. This is why integrating personalization in your marketing strategy just makes sense.

In today’s noisy and crowded air ways, it’s easy to see why we (consumers) love personalization, and now are increasingly beginning to expect it from our favorite brands. Receiving a personalized and tailored message just for you seems less like advertising. And because it doesn’t seem like advertising, instead it’s content about what someone is looking for or what they’re interested in, your audience is more inclined to engage with you. According to a Hubspot study, personalization generates more responses and conversion which translates to a better return on investment. And better return on investment in our marketing is always welcomed.

However, personalization involves more than placing someone’s name on content that you are sending out. Personalization should be incorporated into every aspect of the content and message, keeping relevance at the forefront. Irrelevant messaging and advertising just seems like junk or noise to your audience (your members and potential members). The message, product offering, and overall content should be relevant and tailored to the person.

Credit Unions can really take advantage of personalization utilizing their data, including member relationship information, consumer behavior, and engagement. Also, incorporating personalization in the marketing for your Credit Union will be an extension of the personalized service Credit Unions are known for providing their members. Developing a strategy that cultivates your information into providing the right message, at the right time, to the right person will help drive better results when it comes to your marketing overall.

Personalization can help your credit union with engagement, acquisition, retention goals, member service and more.

Need assistance or have more questions about incorporating personalization in your marketing? Shoot us an email (connect@epicmc2.com), we’d be happy to chat more.

November 3, 2017 by Nancy Dibert

8 Reasons Why You Should Consider a Website Redesign

Today, websites provide the first impression of your brand and credit union to your audience. Your website should reflect your brand as it is today (not was it was 5 or 10 years ago). In today’s ever-increasing digital world, it is imperative for credit unions to have easy-to-use, well-designed, responsive websites. However, redesigning your website isn’t a task to take lightly. Many credit unions don’t know where to start or when’s the right time to embark on a website redesign project.

Here are some questions to ask yourself to help better determine whether or not you should consider a website redesign.

Does your website work for your and your members?

Does your website still function how it was intended to? Ever go to a site that takes forever to load, then once you’re there you can’t find anything you’re looking for – frustrating, we know. A long load time can greatly impact on your websites overall success. This might be obvious, and your website might not be that bad, however, there may still be elements of your website holding you back. Whether it is to provide information, gain new members, generate new leads your website should be able to perform its main function – not just be a place for members to login to online banking.

Does it align with your current corporate strategies and marketing goals?

Over time credit unions strategies and goals evolve, has your website evolved with them? Have you launched new products and services, but they aren’t reflected on your website? Your website should reflect your current strategy, your current brand, and your current goals. This is especially important when trying to gain new members or sell a certain product or service. Your members and potential members visit your website before making a decision about your products and services. Your website should be as distinctive and professional as your brand.

Is your website ADA compliant?

This is a big one – when was the last time you thought about how accessible your website is for those with visual impairments? Ensuring that your website is ADA compliant is something that every credit union should consider. ADA compliance includes everything from the size of the font that is used on your website to the color scheme your website uses. When considering a website redesign, this should be considered in the project from beginning to end.

Does your website have a high ranking on google?

Is your target audience able to find you with a simple google search? After people google something, they rarely look beyond the first page of results. Your website should be top of the list when someone in your market area searches the products and services you offer. Your website should incorporate SEO search engine optimization. SEO should be incorporated throughout your website’s content, programming and organization. The success of a site can be completely dependent on how and where it shows up in search results.

Is it responsive?

As mobile usage is on the rise, having a responsive site not only improves the user experience but also helps improve your SEO ranking. We live in a multi-screen world, and your website should be able to meet your members and potential members where they are. Not having a responsive website could be costing potential business. Today people want the same experience they get on their desktops on their mobile devices too.

Does your website provide an excellent user experience?

Is your website have an intuitive navigation? Are people able to find things easily within your site? A successful website includes an intuitive navigational structure. If your website offers visitors a lot of information and navigational options this could be overwhelming to your audience. Visitors to your page should be able to easily access the information they want.

It looks outdated.

Every website should have a unique and visually appealing interface. Not just focusing on function, your website should deliver a great aesthetic experience too. Most people judge the credibility of a business solely on the design of their website.

Are there outdated materials and information on our website?

Outdated third party links, information, and materials could greatly impact the user experience. Having up to date content and materials on your website will not only provide a better experience but will also help your SEO ranking.

The main thing to keep in mind is asking yourself how you (your brand) want to be presented to your members or customers. Your website is your digital storefront, treat it that way. After all, we all want to make a good first impression and keep people coming back.

Want more information on redesigning your website? Shoot us an email (connect@epicmc2.com), we’d be happy to chat more.

October 30, 2017 by Nancy Dibert

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